FAQ's/ POLICIES

Wholesale And Custom Orders:

-Wholesale and custom orders are currently not available. Due to the length of time in between firings its impossible to promise that items will be completed within a specific time frame.  

Shipping Policy: 

-Items are in AUD 

-Ships to Australia, NZ, UK, USA and Canada

-Free shipping on sales over $220 for Australia only

-Items will be packaged and posted within 1-3 working days

-Shipping is regular post, please expect some delays due to Australia Post being in high demand at this time, up to 7-14 days or more for domestic, up to 8 weeks for international.

 Breakages: 

-All items are made by hand, and therefore have slight variations, marks or imperfections that will not take away from the functionality or quality of the piece. Please bare this in mind when purchasing. 

 -Items will be packaged to the highest standards using recycled materials to keep them safe and secure on their journey. However once the items have left my hands I cannot take responsibility for any breakages/ damage or losses during transit. 

Returns:

-Returns are welcome within 14 days of purchase with postage to be at buyers expense. 

-A refund will be issued once the item has been returned and ONLY if it is in its original condition. 

-Exchanges are not available.

Thank you for your support! if you have any questions please feel free to contact me via my contact page.

Haley xxx